Every order is confirmed manually before dispatch expectations are shared.
Because Thread Theory Home operates in small volume, delivery timing is communicated directly during the Instagram order conversation.
Order confirmation first
Orders are only treated as confirmed after the Instagram conversation is complete and the booking has been created by our team.
Dispatch timing
Dispatch and delivery estimates may vary based on product availability, courier timing, and destination. Any timeline shared during order confirmation is an estimate, not a guaranteed deadline.
Address accuracy
Customers are responsible for sharing the correct shipping name, phone number, and address before the order is confirmed.
Tracking
Once a booking is created, customers receive a private tracking link to check the latest order status.